Frequently Asked Questions

The Bassins des Lumières is open 7 days a week. For more information, consult the section "Practical information".

The family rate is for 2 adults + 2 children (from 6 to 25 years old).

Yes, you must book a slot online.

No, you can come whenever you want with your tickets.

Yes, press-card holders benefit from free admission upon presentation of their card for the current year. You must book a slot online.
Press contact: Colombe Charrier / colombe.charrier@finnpartners.com

Yes, you can enter for free with your valid ICOM card. You must book a slot online.

Payments are accepted by credit card and vacation vouchers only.

For all group requests (20 people or more), school groups or groups from medical-social facilities, please contact groupes@bassins-lumieres.com.

All exhibitions at the Bassins des Lumières are accessible with the City Pass (annual exhibitions as well as our special exhibitions). Please note that some time slots may be fully booked, so a waiting time is to be expected.

The permanent exhibitions (this year: Egyptian Pharaohs / The Orientalists) and the temporary exhibitions (The Little Prince, for example) are different and have two separate ticket offices. You therefore need two tickets to access both exhibitions. A single ticket does not cover both exhibitions.

Pushchairs are allowed. For easier traffic flow, we advise you to bring a baby carrier.

The Bassins des Lumières is fully accessible to people with reduced mobility.
People with reduced moblity are eligible to free entry, on presentation of written proof.
The accompanying person is eligible to reduced rate.

The Bassins des Lumières has a left-bag office. It is not possible to leave your luggage.

No, animals are not allowed with the exception of guide dogs for the blind persons.

2-wheelers, scooters and skates are prohibited and will not be accepted in the lockers.

Due to the light effects, the exhibitions may present risks for people with epilepsy, photosensitivity and/ or people who suffer from vertigo.

It's forbidden to bring food or drink (with the exception of bottled water) into the Bassins des Lumières. At the exit, however, we have a kiosk and a food truck.

Wheelchairs can be borrowed on reservation (message@bassins-lumieres.com). Cane-seats can also be borrowed without a reservation. All we ask is that you provide proof of identity, which we will keep as a deposit for the duration of the loan.

The Bassins des Lumières are accessible to the youngest visitors, as the sound volume does not exceed 80 decibels. However, for an ideal experience, we recommend a visit for children aged 2 and over.

There are two parking lots close to the Bassins des Lumières. The first, owned by the town hall, is free and frequently full. The second is the Bassins des Lumières parking lot, which guarantees you a space for the duration of your visit. It can be booked online for €2. Non-stabilized parking lot; presence of degraded areas

Disabled parking spaces are available in the free parking lot. You do not need to reserve a parking space if you have a disability card.

We ask you to park in the Bassins des Lumières parking lot only for the duration of your visit, and to reserve a parking space online at the same time as your visit.

It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.

Yes, you can buy an Open Pass valid on the day of your choice for one year from the date of purchase without prior reservation. These tickets can only be purchased on site.

Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.

Yes, you can present your tickets on your smartphone.

You can enter 15 minutes before or after your reserved visiting time.

We invite you to try again, as a lot of people may be trying to book the same date and visiting time.

When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.

Make sure there is not a space before and after your email address.

Tickets cannot be returned or refunded. However, you can exchange the date of your ticket from your account on our online ticketing service in the “Orders” tab. The exchange is charged at €2 per ticket and is only possible once until the day before your visit. Please be careful when exchanging your tickets.

If you need to change a date, we invite you to :
1) log in to your account and click on the “Orders” tab, then click on the “Exchange” button
2) select the tickets you wish to exchange 
3) choose a date, a time slot, the fare and the number of tickets for each fare if there is more than one 
4) pay the exchange fee.

In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you: 
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time, 
- or a ticket refund, specifying the terms and conditions.

Admission is without prior reservation for visitors with a City Pass.

Yes, of course! You will find the playlist of the "Egyptian Pharaohs" exhibition via this link and the playlist of the "The Orientalists" exhibition via this link.