Frequently Asked Questions
OPENING TIMES AND ADMISSION FEES
What are the opening times of the Bassins des Lumières?
The Bassins des Lumières is open 7 days a week. For more information, consult the section "Practical information".
Who is eligible for the family rate?
The family rate is for 2 adults + 2 children (from 6 to 25 years old).
Do I need to make an advanced reservation for my child who is under 5 years old?
No, your child’s free admission is granted on site.
I have invitations or prepaid tickets: do I need to make an advanced reservation?
No, you can come whenever you want with your tickets.
I am a journalist. Can I benefit from free admission?
Yes, press-card holders benefit from free admission upon presentation of their card for the current year.
Press contact: Colleen Guérinet / email@example.com
I am an ICOM-card holder. Can I use it to gain admission to the Bassins des Lumières?
Yes, you can enter for free with your valid ICOM card.
What are the means of payment?
You can pay with cash, travel vouchers, Chèques Culture, Kadeos and Kadéos Infini tickets, Bimpli Cado checks, JCB cards, American Express cards, Visa cards, Eurocard-Mastercard and Swile cards. Bank cheques are not accepted.
Who should I contact for group requests and rates?
For all group requests (20 people or more) or works council tickets, please contact firstname.lastname@example.org.
What exhibitions can I see with my City Pass?
All exhibitions at the Bassins des Lumières are accessible with the City Pass (annual exhibitions as well as our special exhibitions). Please note that some time slots may be fully booked, so a waiting time is to be expected.
Can I come with a pushchair?
Pushchairs are allowed. For easier traffic flow, we advise you to bring a baby carrier.
Is the Bassins des Lumières suitable for people with reduced mobility?
The Bassins des Lumières is fully accessible to people with reduced mobility.
People with reduced moblity are eligible to free entry, on presentation of written proof.
The accompanying person is eligible to reduced rate.
Can I leave my luggage at the Bassins des Lumières during my visit?
The bassins des Lumières has a left-bag office. It is not possible to leave your luggage.
Are animals allowed?
No, animals are not allowed with the exception of guide dogs for the blind persons.
MY ONLINE BOOKING
The dates I want are fully booked. Can I buy tickets on site?
It is better to buy tickets on the online ticket office but you can also buy tickets directly on-site, subject to availability.
Can I buy tickets without a specific date or time?
Yes, you can buy an Open Pass valid for one day, and come whenever you want or a Gift Box, valid for the duration of the current exhibition. These tickets can only be purchased at the on-site box office. > Information and Booking
How can I be sure that my tickets have been purchased?
Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.
Do I have to print my tickets?
Yes, you can present your tickets on your smartphone.
I will not be able to come in the reserved visiting time. Can I come in the preceding or following visiting time?
You can enter 30 minutes before or after your reserved visiting time.
I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?
We invite you to try again, as a lot of people may be trying to book the same date and visiting time.
Where can I find the tickets I have bought?
When your order is validated and paid for, the tickets are sent to your email address. You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused.
I cannot log into my customer account. What do I do?
Make sure there is not a space before and after your email address.
Can my tickets be exchanged, modified, or refunded?
In accordance with Article L 121-20-4 of the Code de la Consommation, ticket purchases are not subject to the legal right of withdrawal. Once issued, tickets cannot be exchanged, modified, or refunded, except in the event that CULTURESPACES cancels the show to which the ticket confers a right under the conditions specified in Article 11.2. The cancellation is, however, excluded when it results from a case of force majeure as defined in Article 12.
The tickets are transferable to a third party; if needed, it is possible to pay the complement on-site.
In the event that the show shown on the ticket is cancelled by Culturespaces, the customer service will contact you as soon as possible by email or SMS to inform you and offer you:
- either, if possible, with the same ticket, the rescheduling of the show concerned to a different day and/or time,
- or a ticket refund, specifying the terms and conditions.